Please be advised that the DualEnroll software and your MyOTC software are two separate platforms. Therefore, you have two separate log-ins for both DualEnroll and your MyOTC/Canvas account.

• Your DualEnroll login is a login created by you before you are enrolled in dual credit courses.
  • You will always use your original login credentials, created by you, to enroll in dual credit courses through DualEnroll.
• Your OTC login credentials are given to you by the college after you’re officially enrolled in OTC courses.
  • Your OTC login will be sent to you via email the day after your registration is marked ‘complete’ in DualEnroll. Your OTC login given to you after you are enrolled, gives you access to your MyOTC account and Canvas page.

 

Please note– because DualEnroll and MyOTC are separate software, the OTC helpdesk cannot troubleshoot issues with your DualEnroll account, and vice versa. Please read the following criteria to determine whom you should contact for further assistance.

 

OTC Helpdesk:

• Can’t access your MyOTC account? Please contact the helpdesk at 417-447-7548.
• Can’t access your Canvas page? Please contact 417-447-8200 or view the Canvas Support page.
  • Due to federal FERPA laws, parents may not obtain student account login information. You, as the student, must contact the helpdesk directly.
• Questions about payment? Please contact dualcreditpayments@otc.edu
  • All payments must be made in person at the cashier’s office or online through MyOTC. If you cannot access your MyOTC account, please contact the OTC helpdesk at 417-447-7548.

 

DualEnroll Helpdesk:

Access the DualEnroll HelpDesk by clicking on the HelpDesk icon in the upper right-hand corner of the DualEnroll login screen and filling out the support form. DualEnroll usually returns support emails in 15-20 minutes to the email address provided.

• Can’t access your DualEnroll account? Please contact the DualEnroll helpdesk.
• Encounter a duplicate phone number or email error while registering in DualEnroll? Please contact the DualEnroll helpdesk.

 

For all other troubleshooting questions, please contact dualcredit@otc.edu or call 417-447-8198. 

Please be advised that the DualEnroll software and your MyOTC software are two separate platforms. Therefore, the OTC helpdesk cannot troubleshoot issues with your DualEnroll account, and vice versa. Please read the following criteria to determine whom you should contact.

 

OTC Helpdesk:

• Can’t access your MyOTC account? Please contact OTC’S helpdesk at 417-447-7548.
• Faculty button missing? Please contact OTC’s helpdesk at 417-447-7548.
• Can’t access your Canvas page? Please contact OTC Online at 417-447-8200.
• Questions about payment? Please contact the finance office at dualcreditpayments@otc.edu
  • All payments must be made in person at the cashier’s office or online through MyOTC. If your student cannot access their MyOTC account, please contact the OTC helpdesk at 417-447-7548.

 

DualEnroll Helpdesk:

DualEnroll Helpdesk tickets are submitted by clicking on the HelpDesk icon in the upper right-hand corner of the DualEnroll login screen and filling out the support form. DualEnroll usually returns support emails in 15-20 minutes to the email address provided.

• Can’t access your DualEnroll account? Please contact the DualEnroll HelpDesk.
• Encounter a duplicate phone number or email error while registering in DualEnroll? Please contact the DualEnroll helpdesk.

 

Contact the Dual Credit Office if:

• Your student’s courses are missing from the course selection screen in DualEnroll
• Your student needs their MyOTC password reset (we do not have access to current passwords)
• Your district is not showing up for students to select in DualEnroll
• You have questions about intention to teach or other Ongoing Requirements collected through DualEnroll
• You have questions about space remaining in a specific course