Providing accommodations and services to students with disabilities requires constant and clear communications between the student, DSS staff and other faculty and staff at OTC. Below are some common questions student’s have concerning services and accommodations through Disability Support

What kind of services does Disability Support offer?

The staff of Disability Support Services can assist students in obtaining the following services:

  • Individual academic advising
  • Classroom accommodations
  • Support personnel (interpreters, readers, writers and notetakers)
  • Assistive technology
  • Alternate format for textbooks
  • Referrals to and liaison with campus and community resources

How do I qualify for services?

To qualify for services, students must self-identify to the DSS office and provide written documentation of their disability from a qualified professional or agency. This documentation should be done at least six weeks prior to the beginning of each semester so that accommodations can be in place when classes begin.

How do I register for accommodations?

Students can register with DSS by filling out an application for accommodations which can be done one of two ways,

  • Students can fill out the application online at this link.
  • Students can stop by a DSS office on any campus and pick up a paper application.

After the application has been completed a DSS staff member will contact you to make a 1 hour intake appointment. It is at this point that we will ask for documentation concerning the students disability disability.

How do accommodations work?

The process of determining accommodations is interactive, taking into account the student’s disability, and the essential functions of the course/courses in which the student is enrolled.  It is important to note that OTC will not fundamentally alter programs in order to accommodate a student, neither does requesting an accommodation guarantee that the request will be granted.  Should a request for an accommodation be denied, alternative accommodations may be provided.

How will my instructors know I receive accommodations?

Students who need accommodations must register each semester with the DSS office. Instructor Accommodation Memos, which describe the student’s needed  accommodations, will be developed with the student’s written permission. Accommodation Memos are emailed to the student’s OTC email address and it is the student’s responsibility to deliver these memos to instructors. All accommodation should be discussed with each instructor.

Example Accommodation Memo

How do I file a complaint or grievance?

Should you feel your rights have been violated during the process of the new client intake or in receiving accommodation services, you may file a grievance.

A grievance must be submitted in writing and signed by you or your representative. It must include your name, address and telephone number; detailed description of the incident; the individual responsible; and what relief you are seeking. You should always discuss the issue with your DSS Counselor first.

The official grievance procedure is outlined below:

  • LEVEL I
    The complainant should file a grievance with the Director of Disability Support. The grievance must be postmarked no more than ten working days after the incident. The Assistant Dean, Disability Support then has ten working days to respond to the complaint.
  • LEVEL II
    If unsatisfied with the Director of Disability Support’s response, the complainant may appeal the decision to the Dean of Academic Services. The appeal should be filed no more than ten working days after receiving the Assistant Dean, Disability Support’s response to the grievance. The Dean of Academic Services then has ten working days to respond to the appeal.
  • LEVEL III
    If unsatisfied with the Dean of Academic Services’ response, the complainant may appeal to the Student Services Committee as indicated in the Student Handbook. The chairperson will convene the committee, hear the grievance, and recommend solutions to the College Chancellor. The decision of the College Chancellor shall be final.

Grievance Procedure for Disability Support Students